Return & Refund Policy – Marylenne

Last updated: May 2025

At Marylenne, we design every product to deliver quality, confidence, and visible results. But if something isn’t right, we’ll make it right with clarity, fairness, and care.

1. Your Satisfaction Comes First

If you're not fully satisfied with your product within 30 days of delivery, email us.
We’ll review your case and may offer a replacement, partial refund, or full refund depending on the situation.

Our goal is simple: no one should feel stuck with a product they don’t love.

2. What Can Be Returned?

To qualify for a return:

• Your item must be unused, in original condition, and in its original packaging

• Your return must be requested within 14 days of delivery

❌ Non-returnable items include:

• Products marked “Final Sale”

• Gift cards

• Opened personal care / hygiene items (e.g. facial, body, or eye devices)

3. Proof Required

We may request photos or videos showing the issue (e.g. defect, wrong item) before approving any return or refund.
This helps us serve you faster and fight fraud.

4. Where & How to Start a Return

All return requests must go through our customer service.
Do not ship products back to the manufacturer or warehouse directly.

Contact us: Support@marylenne.com
Include: your order number, reason for return, and if applicable, a photo/video.

If approved, we’ll give you the return address and clear instructions.

5. Return Shipping

• If the product is defective or wrong, we cover the return costs.

• If it’s a voluntary return (e.g., you changed your mind), you cover the return shipping.

6. Refunds

Once we receive and inspect the returned item:
Approved? A refund will be issued to your original payment method within 5–10 business days
❗ Shipping fees (if applicable) are non-refundable

7. Exchanges

We exchange items only if they arrive defective or damaged.
Report within 48 hours of delivery with photo proof.

8. Order Cancellations

Orders can only be cancelled before shipment.
Once shipped, the order is final and subject to the return policy.

9. Need Help?

We’re here for you.
Contact: Support@marylenne.com
We answer within 24–48 hours, always.