Shipping Policy
Last updated: May 2025
At Marylenne, we believe beauty should be effortless, including delivery.
That’s why we’ve designed a fast, reliable, and transparent shipping experience for every customer, worldwide.
1. Order Processing Time
All orders are carefully packed and dispatched within 1–3 business days (Monday to Friday).
You’ll receive a confirmation email with tracking details as soon as your order ships.
⚠ No shipments are processed on weekends or public holidays.
2. We Ship Worldwide
From the U.S. to the UK, Europe, Canada, Australia, and beyond, we deliver your glow globally.
If your country isn’t available at checkout, just email us: support@marylenne.com
Note: Some countries may experience longer delivery times due to customs or carrier limitations. Delivery is not guaranteed in embargoed or restricted zones.
3. Estimated Delivery Times
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🇺🇸 United States: 5–8 business days
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🇬🇧🇪🇺 UK & Europe: 6–10 business days
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🇨🇦🇦🇺 Canada & Australia: 7–12 business days
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Rest of the World: 10–15 business days
During peak periods (Black Friday, holidays), delivery may take slightly longer.
4. Shipping Fees
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Free shipping on all orders.
5. Trackable Delivery
We ship with trusted global logistics partners including YunExpress, USPS, DHL, and local couriers.
All orders include end-to-end tracking to your door.
You’ll receive your tracking link via email within 48 hours of shipment.
6. Delays & Unexpected Issues
Shipping can occasionally be affected by customs inspections, weather conditions, or logistics disruptions.
If your order is delayed beyond the estimated timeframe, we’re here to investigate and help.
Contact: support@marylenne.com
7. Wrong or Incomplete Address
Please double-check your shipping address before confirming your order.
We are not responsible for packages delayed, returned, or lost due to incorrect or incomplete information.
8. Lost or Stolen Packages
If your tracking shows “delivered” but you didn’t receive your package, please contact us.
While Marylenne™ is not liable for stolen parcels, we’ll work with you to find the best resolution.
9. We’ve Got You Covered
Your satisfaction doesn’t stop at checkout.
If anything goes wrong or if you simply have a question, just reach out.
We’re real humans, and we’re here to make it right.
